One of the top priorities in a medical practice is to have an efficient workflow process. If your practice is struggling with the management of its workflow, follow these quick top five tips.
1. Adopt an EMR with e-prescribing.
By maintaining all prescriptions electronically, this eliminates staff from having to pull a patient’s chart in order to view which prescriptions are needed.
2. At the time of the patient’s visit, issue all prescriptions and refills
Going beyond just using e-prescribing, think about when the patient’s next visit to the office will be. If the patient is not due to return for another 6 months, provide the patient with enough prescriptions to last until the next visit. This will eliminate unnecessary calls for refills.
3. Staffing
Review the busy times of the office and have enough staff to sufficiently cover the time that is necessary to run the front office and have the physician seeing patients on time. One of the biggest complaints about medical practices is the long wait times. The last thing a medical practice needs is to lose patients due to staffing issues and the physicians running behind. Also, create staggering hours to ensure all times are covered without having to pay for overtime.
4. Telephone Auto-Attendant
Most medical practices today have an auto-attendant for their telephones. Have the recording be short and to the point. Have no more than 3 options for incoming calls. Patients don’t want to waste time, so provide a short directory.
5. Website
Have an interactive website where patients can schedule appointments, request prescription refills, get test results and complete all forms for registration.
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